PROCESSING
All orders are processed, packed, and shipped within 1 business day from the date of purchase.
Unless they are available "on demand only", in which case we will produce the item exclusively for you and it may take up to 20 business days to produce an process.
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SHIPPING COSTS AND TIME
You will be charged for shipping depending on your chosen delivery method. Full price will be displayed at checkout.
Within the U.S.
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Standard (3-5 days): $4 flat rate, free for orders over$150
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Priority (2 days): rate calculated at checkout
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Canada & Other countries
We are so excited to ship orders internationally. Please be familiar with your customs policies. They vary by country, and it is the responsibility of the customer to account for them. They may include charges for important taxes & delivery fees. Please contact your customs office with questions.
Tracking
You will receive an email with tracking details once your order has been despatched. Please contact our team if you have any questions or concerns about your order delivery: mailto:hello@marttijewelry.com
COVID-19 update
Currently, we are seeing longer than usual ship times with USPS due to COVID-19. Read more about USPS here
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RETURNS & EXCHANGES - within 7 days of delivery date
- Personalized items are final and cannot be returned or exchanged.
- All items marked final sale may not be returned or exchanged.
- Returned and exchanged items must be in original packaging, put back on the jewelry card and foam to avoid damages, with no signs of wear.
- You will be responsible for paying for your own shipping costs for returning or exchanging your items.
If you'd like to return or exchange your items, please email us at mailto:support@marttijewelry.com within 7 days of the delivery date. Please specify which product you are interested in returning or exchanging, and the reason for it. We welcome your feedback!
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WARRANTY - within 30 days of delivery date
Our 30-day warranty covers manufacturing defects, broken chains, stamping errors, items missing, or pieces damaged in the mail - weÕve got you covered for free.
This warranty only applies to orders placed on www.marttijewelry.com.
